1. Information We Collect

We may collect:

Personal Information

• Full Name
• Email Address
• Phone Number
• Date of Birth
• Gender
• Address

Medical Information

• Medical history
• Symptoms
• Consultation notes
• Uploaded medical reports
• Prescriptions

Technical Information

• IP address
• Browser information
• Device information
• Cookies
• Website usage analytics

2. How We Use Your Information

We use your information to:

• Schedule consultations
• Connect you with doctors
• Provide healthcare services
• Improve user experience
• Process payments
• Communicate appointment reminders
• Comply with legal obligations

3. Medical Records

Medical information is securely stored and only shared with authorized healthcare professionals involved in your care.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal and medical information against unauthorized access, loss, or misuse.

5. Payment Information

Payment transactions are processed through secure third-party payment gateways.

Apexcare does not store your complete debit or credit card information.

6. Cookies

We use cookies to:

• Improve website functionality
• Remember preferences
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings.

7. Sharing Information

We may share information with:

• Licensed healthcare professionals
• Payment service providers
• Technology partners
• Legal authorities when required by law

We do not sell your personal information to third parties.

8. Your Rights

You may:

• Access your personal data
• Request corrections
• Request deletion where legally permitted
• Withdraw consent where applicable

9. Data Retention

We retain personal and medical information only for as long as necessary to provide services and comply with applicable legal requirements.

10. Children’s Privacy

Our services are intended for adults. Minors may use the platform only under the supervision of a parent or legal guardian.

11. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

12. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page with the revised effective date.