Welcome to Apexcare. By accessing or using our website and healthcare consultation services, you agree to these Terms & Conditions. If you do not agree, please do not use our platform.

1. About Apexcare

Apexcare is an online healthcare consultation platform that connects users with qualified healthcare professionals for medical consultations, guidance, and healthcare management through digital channels.

2. Eligibility

You must be at least 18 years old or use our services under the supervision of a parent or legal guardian.

3. Medical Services

Our services include:

• General physician consultations
• Family healthcare guidance
• Preventive health planning
• Chronic disease follow-ups
• Medical report reviews
• Second opinions
• Healthcare management

Medical consultations are intended for non-emergency healthcare needs.

4. Emergency Situations

Apexcare does not provide emergency medical services.

If you experience a medical emergency, immediately contact your local emergency services or visit the nearest hospital.

5. Appointments & Consultations

Appointments are subject to doctor availability.

Users are responsible for providing accurate medical information during consultations.

Doctors may recommend further physical examinations or diagnostic tests where necessary.

6. Payments

Consultation fees must be paid before the appointment.

All pricing displayed on the website is subject to change without prior notice.

Payments are securely processed through authorized payment gateways.

7. Cancellation & Refund Policy

Consultation cancellations may be eligible for refunds according to our cancellation policy.

Completed consultations are generally non-refundable unless required by applicable law.

Refund processing timelines depend on the payment provider.

8. User Responsibilities

Users agree to:

• Provide accurate information
• Maintain confidentiality of their account
• Not misuse the platform
• Respect healthcare professionals

9. Intellectual Property

All website content including text, graphics, logos, software, and branding belongs to Apexcare and may not be copied without written permission.

10. Limitation of Liability

Apexcare acts as a healthcare consultation platform.

Medical advice is provided by independent licensed healthcare professionals.

Apexcare is not liable for:

• Medical outcomes
• Treatment effectiveness
• Delays caused by technical issues
• User-provided inaccurate information

11. Privacy

Your use of Apexcare is also governed by our Privacy Policy.

12. Changes

We may update these Terms & Conditions at any time. Continued use of the platform indicates acceptance of the revised terms.